Online pet supply retailer Chewy responded to a grieving dog owner's request with a lovely act of kindness. No wonder the company has received recognition from Newsweek for "America's Best Customer Service" for three consecutive years from 2019 through 2021.
Anna Brose's beloved dog, Gus (pictured), recently passed away. However, she ordered a bag of his favorite dog food from Chewy before he died. She reached out to the company and asked if she could return the unopened bag for a refund.
She wrote on Twitter: "I contacted Chewy last week to see if I could return an unopened bag of my dog's food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to.
Her Tweet obviously struck a chord as it's received over 700,000 likes!
Since 2012, Chewy has donated more than $97m in products to shelter and rescue animals. The company also received recognition from Newsweek for "America's Best Customer Service" for three consecutive years from 2019 to 2021.
"It's the least we could do, Anna. We hope these flowers will help to keep your spirits up," Chewy wrote in response to Anna's tweet.